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Qlero sends emails on your behalf: payee invitations, statements, payment confirmations and CWR deliveries. A reply-to address decides where an answer goes when someone replies to one of them.
You need write access to record company settings.

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Set the reply-to address

1

Open the settings

Open Record Company Settings › General › Configurations.
2

Enter the address

Under Email settings, enter the address in Reply-to email address, such as royalties@yourlabel.com.
3

Save

Select Save Changes.
The address applies to every email Qlero sends for your record company from then on, including emails already queued but not yet sent.

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Leave it empty

The field is optional. Without a reply-to address, a reply goes to the address the email came from: no-reply@qlero.io, or your own domain if you’ve set one up under White label. Qlero’s address is a no-reply address, so set a reply-to address if you want payees to be able to answer your emails. To stop using a reply-to address, clear the field and select Save Changes.
The standard statement and payment emails also show the Finance Email from General in the text, so payees can write to it even without a reply-to address.

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Next steps

  • Change the wording of your emails and send them from your own domain in White label.