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White label lets your payees see your record company rather than Qlero. It covers three things, each on its own tab under Record Company Settings › White Label:
  • Branding: your logos, icon and theme colour in Qlero and in the Artist Portal.
  • Email Templates: your own wording and layout for the invitation, statement and payment emails.
  • Custom Domain: emails sent from your own address, such as no-reply@mail.yourlabel.com, instead of Qlero’s.
White label is an add-on. To turn it on for your record company, contact Qlero at support@qlero.io. To change these settings, you also need write access to record company settings. See User access and roles.
Without White label, Branding and Custom Domain are locked. Email Templates still lets you preview every email your payees receive, but Edit template and Test email are unavailable.

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Branding

Open Record Company Settings › White Label › Branding. Logos and icons must be SVG files. Use a horizontal logo with a transparent background, and a square icon. The Default logo is the same one as the Logo on General, which also appears on statement PDFs. Changes apply as soon as you save them, for your team and your payees.

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Email templates

Every email Qlero sends to your payees has a standard version. On Record Company Settings › White Label › Email Templates, you can replace it with your own. Choose an email from the list. The list includes the payee invitations, the statement emails and the payment confirmations, each in the variants your payees can receive, such as Below threshold or Self-billing auto. Emails you’ve changed show a Custom badge.
The Self-billing statements and the Payment confirmation emails are only available when your record company uses Payments.
The page shows a preview of the email as your payees will see it, filled in with sample values.

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Edit an email

1

Open the editor

Select Edit template. The subject line and body become editable, with a toolbar above them.
2

Change the wording and layout

Edit the text directly. Use the toolbar for headings, lists, links and alignment, Insert to add a button, divider or columns, and Variable to add details that change per email, such as the payee’s name or the statement period.
3

Save

Select Save Changes. The page returns to the preview, and the email gets the Custom badge.
Each email keeps its main button, such as the button that opens the invitation or the statement. You can change its text and colour, but not where it links to, so the link always works. Variables only offer the details that exist for that email. Add them from Variable rather than typing placeholders. Select Cancel to leave the editor without saving.

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Send a test

Select Test email to send the email to your own address, filled in with sample values. You can send one test every 30 seconds. Tests appear under Monitoring › Emails like any other email.

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Go back to the standard email

On a customised email, select Reset to default template and confirm. Your version is deleted and payees get the standard email again. You can’t undo this.

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When your changes reach payees

Your version is used for emails queued after you save. Emails that were already queued, such as a statement run in progress, keep the version they were queued with.

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Custom domain

By default, emails come from no-reply@qlero.io. With a custom domain, they come from your record company’s name at your own domain, such as Nova Records <no-reply@mail.yourlabel.com>. Open Record Company Settings › White Label › Custom Domain. The timeline at the top shows how far the setup has come: Add Domain, DNS Configuration, Verify and Live.
1

Add your domain

Select Add domain and enter the domain to send from. Use a subdomain such as mail.yourlabel.com rather than yourlabel.com, so the records Qlero needs don’t affect the email you already send from your main domain.
2

Add the DNS records

Qlero lists the DNS records for your domain. Add each one at your domain provider, such as your registrar or DNS host. Use the copy button next to each Name and Value to avoid typing mistakes.
3

Verify

Select Verify DNS records. Qlero checks that the records are in place. This usually takes a few minutes, but can take up to 72 hours while DNS changes spread. The page keeps checking on its own, so you can leave it.
When the domain shows Verified, the timeline reaches Live and every email for your record company is sent from your domain. Emails never stop because of a domain problem. Until the domain is verified, or whenever its records go missing, they’re sent from Qlero’s address instead. If a domain can’t be added. Some domains are refused, for example one that’s already used for sending email with the same email provider elsewhere. Try a subdomain such as mail.yourlabel.com, or contact support@qlero.io. Several record companies, one domain. Record companies in the same organisation can use the same domain. The second one adds it without new DNS records and shares its status.

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Remove the domain

Open the ⋯ menu next to the domain and select Remove domain. If the domain is verified, confirm that you want to remove it. Emails come from Qlero again straight away. You can remove the DNS records at your domain provider afterwards.

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If White label is turned off

Nothing is deleted. While White label is off, Qlero uses its standard branding, emails and sender address. Your logos, theme colour, email templates and domain stay saved, and they’re used again as soon as White label is turned back on.

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Next steps