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Yes. Qlero’s second step is an authenticator app, which generates a six-digit code that changes every few seconds. Google Authenticator, Microsoft Authenticator, Authy and 1Password all work, so use one you already have. Codes by text message aren’t supported. Whether you have to use one is your record company’s decision. If they don’t require it, Qlero still suggests it.

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When your record company requires it

Qlero stops you before the payee opens and shows Multi-Factor Authentication Required. Click Set up authenticator app, scan the QR code with your app and enter the six-digit code it shows. The payee opens as soon as you’ve finished, without signing in again. If you reach payees at more than one record company, Switch company takes you back to the list so you can open one that doesn’t require it. Sign out ends your session.

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When it’s optional

After each sign-in, Qlero asks whether you’d like to set up an authenticator app. Click Set up authenticator app to do it now, or Skip for now to carry on. Qlero asks again at every sign-in until you set one up.

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Manage it yourself

Click your name in the top-right corner, then click your name again at the top of the menu. The Profile window opens; go to Security. Next to Multi-factor authentication, Set up authenticator app adds one and Disable removes it. You can change your password here too. Once you have an authenticator app, every sign-in asks for its current code after your password or email login code, whichever payee or record company you open afterwards.
Disabling your authenticator app while a record company requires it locks you out of that record company’s payees until you set one up again.

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If you lose your authenticator app

Contact Qlero support at support@qlero.io. This covers a new phone, a lost or stolen phone, and an app you deleted. Your record company can’t help with this and neither can you: only Qlero can reset it, and support confirms you’re the account holder first. Write from the address you sign in with and say which record company and payee you have access to. You’ll set the app up again at your next sign-in. Until it’s reset you can’t sign in at all, so get in touch as soon as you notice.
Changing phone is the most common way people get locked out. Set Qlero up on the new phone before you wipe the old one, or turn on your authenticator app’s cloud backup.

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Next steps