Branding
Record companies can put their own look on the portal. When they’ve set it up, their logo sits in the top-left corner and the accent colour through the pages is theirs. When they haven’t, you see the Qlero logo and Qlero’s blue instead. Either way it’s the same portal and the same data. Branding says nothing about who holds your money or who to ask about it. The emails work the same way. A statement or payment email comes with your record company’s name in the subject line, because it’s sent on their behalf. Some record companies also write their own versions of these emails and send them from their own address, so yours may not mention Qlero at all.What this means in practice
Anything about money, rates, deals or timing goes to your record company. Anything about signing in goes to Qlero. That split holds however the portal is branded.Next steps
- See who handles what in Who do I contact about my earnings?.